Contact support and report a problem

Updated Oct 26, 20261 min read

Use Help & advice on https://studentpathpro.co.uk or inside your SPP account. Ask the AI assistant a question or request help from the team. AI support is available 24/7; human replies depend on availability.

You can also email support@studentpathpro.co.uk. Include the affected page, what you expected, what happened and when. A screenshot without sensitive information can help. For payment issues, include the payment date and reference, not your full card number.

Sign in before asking about your plan. The assistant can read your securely verified plan name. It cannot change your subscription, issue a refund or inspect your CV.

Never share passwords, sign-in codes, secret API keys or full payment details. Privacy and data requests can be sent to compliance@studentpathpro.co.uk.

Was this guide helpful?

Ask Fynn about this guide

Get a short answer from this guide and the rest of the help center.

Still need help?

Fynn answers from these guides in the chat, and you can reach the team there too.

Email us